VIDEO CHAT
Create a personalized support experience with video chat
Enable agents and customers alike to easily launch mobile or desktop video calls without third-party integrations and engineering work.
Trusted by thousands of
customers worldwide
VIDEO CHAT SOLUTIONS Recreate the in-store experience online with video
Social distancing and COVID-19 have fundamentally changed the retail customer experience. With Acquire Video Chat software, you can connect face-to-face with customers safely, from home or on the go.
The value of video
85% of customers found using video helpful.
23% of consumers want a face-to-face interaction for complex issues.
75% of consumers prefer a human interaction.
Come for the video chat, stay
for the customer experience
Pair video chat with live chat, chatbots, cobrowsing and more to truly
engage your customers—any time, any place.
What makes our
video chat solution different?
Faster first contact resolution
Agents can quickly shift to video chat from phone or chat to quickly solve more complex issues while providing a more engaging support experience.
No third-party
implementation
Visitors and customers can connect with your team on live chat in just one click — no downloads necessary for customers or agents
Video chat recording access
Save and watch recordings of video chats to help measure agent performance, gain customer insight, improve support outcomes, and shape agent training.
Browser supported and mobile-friendly
Acquire’s video chat is supported by all major internet browsers and is completely mobile-friendly. Use our SDK to embed video right in your app.
We increased our speed to guests from 10 days to 5 days, which is significant for the customer experience.
— Norman Alegria, Director of Guest Services, The Dufresne Group
The case for video chat
Interested in learning about how a video live chat
solution works? Read from our blog.
BLOG
Looking Customers in the Eye: Pros and Cons of Video Chat
Using video chat for customer service is critical in a post-pandemic world. But, it's not perfect. We explore pros and cons to help you make the most of this tech
BLOG
Why the Moment for Video Chat for Business is Now
For many, video chat has become essential to business during the pandemic. Here's why and how to use video chat to sustain sales and engage customers.
See, solve, and satisfy
Visually guide your customers through complex support issues, all
with a personalized touch. Equip your customer service teams with
chat video software to support today’s consumers.
LIVE VIDEO ASSISTANCE Lend a virtual hand
With video chat, you can improve key metrics and processes across your entire customer journey.
Improve first contact resolution
Save customers time documenting product repair issues. Assess the need for support through video chat and quickly determine the next best course of action.
Escalate to video chat calls
Enable customers to switch between web chat, social media, phone calls, and more. Offer video chat for more complex matters that require face-to-face resolution.
Integrate video chat with real-time support tools
Acquire is an all-in-one platform for customer support. Combine video chat with the rest of the Acquire suite, which includes cobrowsing, live chat, chatbots, calls, social media, and more.
LIVE VIDEO SUPPORTMore video chat features
your team will love
Provide visual support across your entire customer journey with Acquire
Video Chat software.
Record video sessions to help with customer service team training and security.
Turn only your camera on, or choose to have both customer and agent video chat enabled.
Connect in a single click, with no downloads for customers or agents.
All major internet browsers supported, and completely mobile-friendly.
Acquire meets all major data and security standards, including GDPR, HIPAA, and SOC-II.
Customize the video chat experience in your company’s mobile app.
WHITEPAPER CX Technology: Engaging Customers During COVID-19 and Beyond
COVID-19 has created a new normal for customer support and sales. Learn how you can use CX technologies to stay ahead of the curve.