Chatbot vs Live Chat: Which is Winning the Customer Service Game and Why?

Chatbot vs Live Chat: Which is Winning the Customer Service Game and Why?

October 1, 2021

Answering customer questions immediately is one of the best things you can do for them. But sometimes, that doesn't happen…

How to Use Live Chat for Ecommerce and Boost Sales: 4 Ways

September 30, 2021

In this digital era, ecommerce has become the most preferred shopping method for many people. The trend of ecommerce is…

The Future of Customer Experience Management in Financial Services

September 29, 2021

Customer experience is causing a shift in the financial services industry. The days when lifetime loyalty was a given are…

6 Ways AI Can Improve Customer Experience

September 24, 2021

Success no longer depends solely on product or pricing — a satisfying experience for your customers is a must. And…

How to Write a Knowledge Base Article: 9 Easy Steps

September 23, 2021

Have you ever come across a knowledge base article you couldn’t make heads or tails of? If so, you’ll know…

Digital Transformation: What is it? 10 Successful Big Brand Examples

September 21, 2021

There’s no getting away from it: digital transformation has changed the business landscape. Fail to embrace this change and there’s…