What is Customer Service Efficiency? The Basics

What is Customer Service Efficiency? The Basics

July 29, 2021

Click the play button above to listen to the blog. Search online for wise words about customer service efficiency and…

Omnichannel Marketing: The Definitive Guide [2021]

July 28, 2021

Successful omnichannel marketing isn’t just about being active on multiple platforms. It’s about providing an integrated, seamless experience for the…

Cobrowsing Technology: A Practical Guide [Updated]

July 27, 2021

Cobrowsing technology has been a game-changer for companies. It has allowed customer service teams to offer faster and smoother support…

How to Improve Customer Service in the Airline Industry

July 26, 2021

Click the play button above to listen to the blog. There’s no two ways about it: COVID-19 has thrown the…

United Airlines Cinches Best Emerging Tech Award For ‘Agent On Demand,’ Powered By Acquire Technology

July 16, 2021

United Airlines has soared to new heights with its Agent on Demand customer service platform — providing fliers with easy,…

How to Improve Your Brand with Great Customer Experience

July 14, 2021

Brand and customer experience are two sides of the same coin. What we mean is this: how customers see you…