Customer Experience And Efficiency: A Balancing Act

Customer Experience And Efficiency: A Balancing Act

January 28, 2021

For anyone with even a basic comprehension of business, it’s easy to understand why companies care about efficiency – wastage…

Customer Service Workflows and How to Build Them [6 Examples]

January 26, 2021

A ‘workflow’ may not sound like the most exciting thing in the world, but it’s the backbone of everything we…

22 Customer Service Statistics To Know in 2021

January 6, 2021

Customer service is continuously changing – both in terms of tech, and the methods companies employ to improve customer experience,…

How Companies Use Social Media for Customer Service

December 29, 2020

Everyone from great-grandmas to preteens is on social media. These platforms present a massive opportunity for brands to shine… and…

Customer Experience Trends 2020: The Year In Review

December 16, 2020

In the space of one year, customer experience has gone from a way for businesses to stay ahead of their…

Why You Should Prepare Your Sales Associates for the Future of Retail

December 9, 2020

The retail industry is changing – and fast. Ecommerce has gone from 1 percent of total retail sales in 2000…