How to Measure Customer Experience: Key Metrics and Tools

How to Measure Customer Experience: Key Metrics and Tools

October 1, 2020

The “Mad Men” era of putting out a product or service and relying on advertising to sway customers is long…

Gone Online: Prepare your E-shop for More Digital Customers

September 17, 2020

Have you noticed a surge in online purchases lately? Or perhaps a decline in in-person customers? These are two sides…

7 Best Customer Service Training Ideas for a Remote World

September 15, 2020

In this post, we are going to show you the best customer service training ideas revolving around digital workplaces. Before…

Keep ’em Coming: Why and How to Create Repeat Customers

September 3, 2020

New business is the prizes of war between competing companies  – each aims to get a bigger market share and…

26 Recent Digital Transformation Statistics [2020]

August 27, 2020

Digital transformation has been an important business goal for years – there’s hardly an industry to be found that hasn’t…

How to Fix All Customer Service Mistakes that Come Your Way

August 25, 2020

If there‘s one thing in business you can be sure of, it’s that you’ll find yourself correcting customer service mistakes…