Chatbot scripts: A step-by-step guide to more ‘human’ bots

Chatbot scripts: A step-by-step guide to more ‘human’ bots

May 7, 2020

Chatbot script writing is putting the right words in your chatbot’s mouth. With these scripts to draw from, bots can…

5 Automotive Industry Trends in Customer Experience

April 29, 2020

Let’s face it – getting a new car isn’t something people do on a whim. It’s a big decision made…

How HR Chatbots Improve the Employee Experience

April 28, 2020

If you’re wondering how an HR chatbot would work, imagine this simple scenario: Jane Employee: Hi, is May 1st a…

Why the Moment for Video Chat for Business is Now

April 23, 2020

The COVID-19 pandemic has increased demand for video chat. Whereas previously acknowledged as a useful way to engage customers, video…

What is Voice of the Customer?

April 6, 2020

When you buy someone a present, do you pick something completely at random? Or do you use your knowledge of…

How Elevate is Transforming the Online Consumer Lending Experience

March 30, 2020

Online consumer lender Elevate Credit is on a roll. The financial services provider posted record net income in the fourth…