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When your customers need excellent customer service, who are they gonna call? Hopefully, your business’s customer service team, if you’ve…
Learning is one of the most important things we do as humans. Our capacity to take on new skills and…
What’s the first step towards making a great hire for your customer service team? You guessed it – writing an…
“Hello, how can I help you?” That’s usually the first thing your customer support agents say when customers contact you…
With a staggering near one-third of the world’s population on Facebook, the popular social media platform is an excellent venue…
“People will forget what you said, people will forget what you did, but people will never forget how you made…