Acquire
Companies tend to treat customer service and marketing as separate business units. This is partly due to the influence of…
What keeps customer service leaders up at night? The answer, in most cases, is numbers. A central task of service…
Insurers—from home and casualty to health, auto, and life—face increasing pressures to differentiate themselves in a crowded digital marketplace. Aggregators…
Customer service relationships can make or break your company, whether you’re growing a startup or managing a large enterprise. And…
Customers want a great experience with a software company - and they want it now. Influenced by the eCommerce sector…
As your business grows, your framework for escalating customer support needs to keep pace. Customers, whether business or consumer, want…