Acquire
When chatbots started trending and taking over our social media feeds, I’m sure many of us thought it’s just another…
Live chat support is one of the best ways to improve customer engagement. Properly managed, this feature can give you…
There’s more to customer feedback than an NPS rating. And creating ‘actionable feedback’ needs to show more than a numerical…
Changing the way you analyze your customers is a brave move. At Acquire, we started using ‘jobs to be done’…
Today’s customer service industry is highly competitive. Customers are more demanding and powerful than before. They also possess more knowledge…
Some of the main reasons businesses use social media are to engage with their target audience — answer their questions,…