10 Chatbot Benefits That Can Improve Your Business

October 2, 2017

No more will chatbots be the next big thing – because they're already here. They have become increasingly popular in…

Co-Browsing – The Hidden Gem of Customer Onboarding

Co-Browsing – The Hidden Gem of Customer Onboarding

August 14, 2017

The importance of guidance during onboarding is hugely underrated. Globally, SaaS and e-commerce companies struggle with the task of providing seamless customer…

7 Ways SaaS Businesses Can Improve Product User Experience

July 24, 2017

One of the biggest issues that SaaS businesses face today is keeping consumers engaged long-term. If you want to make…

16 Lead Generation Questions You Need To Ask For Success

June 12, 2017

Starting up a business is easy, but growing it is anything but. And if we’re talking about difficult tasks, lead…

7 Things You Need to Know About the Psychology of Customer Service

May 8, 2017

The secret to offering top notch customer service, and getting your existing customers to stick with your brand, is understanding…

5 Essential Live Chat Agent Skills Needed For Superior Customer Service

May 1, 2017

If you asked your customers how they feel about your customer service, what would they say? The answer may often…