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Customers are the backbone of any business. So for the progress of the company, it needs to adopt some best…
Technology has always been the impetus for progress in human civilizations. Now, customer service is being taken to new heights…
Cobrowsing is the perfect way to ensure customers and agents are on the same page. With just the click of…
According to Econsultancy, 73% of customers were satisfied with their live chat experience, surpassing all other channels including email and phone.…
“Customer service is an opportunity to exceed your customer's expectations”: John Jantsch, Duct Tape Marketing If there is one word…
Providing the resolution of a customer’s query in quick time is a challenging task. Even the senior and well-trained customer…