7 Super Simple Steps to Create a Knowledge Base (Updated)

7 Super Simple Steps to Create a Knowledge Base (Updated)

November 24, 2021

Looking to create a knowledge base and provide 24/7, automated, self-service support for your customers? Well, this post is going…

How to Thank Your Customers on Social Media

November 23, 2021

‘Tis the season for giving thanks. For businesses, that means thanking their customers. And what better way to do that…

How to Use Twitter for Customer Service

November 22, 2021

In the modern economy, amazing customer service means meeting people where they are.  For most people, that place is social…

65 Retail Customer Service Statistics You Need to Know for 2022

November 18, 2021

As we gear up for a busy holiday season and get ready to fly headlong into 2022, we’ve dug up…

What is Customer Support Experience and How to Improve Upon It

November 18, 2021

Customers love enjoying your products and services. But there is something very important that they expect from their beloved brands—an…

Customer Experience As Competitive Advantage: Why You Don’t Have to Be Amazon to Do It Right

November 18, 2021

Customer experience has become the ultimate competitive advantage. The big retailers, with Amazon at the forefront, have served consumers so…