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27 Ecommerce KPIs to Track if You Want to Be Successful in 2022
Everyone knows that ecommerce KPIs are helpful, at…
Read MoreJanuary 26, 2022
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How to Measure Agent Performance: 10 Key Live Chat Metrics
Implementing live chat software is anything but a…
Read MoreAugust 31, 2021
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Customer Service KPIs and Metrics You Need To Measure for Success
Want to improve customer service? Then you need…
Read MoreAugust 23, 2021
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4 Types of Customer Engagement Metrics You Can Rely On
Customer engagement is “the process of interacting with…
Read MoreNovember 19, 2020
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How to Measure Customer Experience: Key Metrics and Tools
The “Mad Men” era of putting out a…
Read MoreOctober 1, 2020
