COBROWSE
Faster resolutions in real time with cobrowse
Point, click and annotate anywhere on your customers’ desktop or mobile app for a more connected support experience — no additional downloads or engineering support necessary.
Trusted by thousands of
customers worldwide
Improve support and customer service
See what your customers see for more contextual conversations. Bring product demos to life, help with product selection or assist with applications and order forms.
Oh, the places you’ll grow
Open the door to more business and satisfy your customers
at scale with cobrowsing solutions.
Companies decrease the time they spend helping customers open online accounts by 66%.
Teams resolved 61% of common inquiries online with cobrowsing for customer support.
The average customer satisfaction rating is 4.1 stars on interactions involving cobrowse.
Safe and secure conversations
Acquire’s cobrowsing tools meet key data and security regulations. Mask specific elements of a page and hide sensitive information like credit card or social security numbers.
COBROWSE SOFTWARE FOR CUSTOMER EXPERIENCEEasy to use for agents and customers
Elevate your online support and sales with mobile-friendly cobrowsing software.
Visually guide the way
No downloads or complex setup required from customers. Make it easy for them to get unstuck by using highlighter and marker tools.
Support your customers entirely on mobile
Help your customers on the go with mobile cobrowsing in-app on iOS and Android. Acquire is the only solution that provides a mobile SDK for shared browsing and more.
WHY COBROWSING? Enjoy the benefits of cobrowsing
Use cobrowse to reduce handle time, improve first-call resolution, increase
online conversions, and improve customer satisfaction.
Save customers from explaining the problem and spend time solving it instead.
Proactively support customers with cobrowse in your product, app, or platform.
Reduce frustration by taking over for your customers when they get stuck.
Choose from a range of ways to cobrowse, including by phone, in silent mode, and more.
Unlike screen share, cobrowse is browser-based and doesn’t require customers to download anything.
Cobrowse beyond one website. Whitelist multiple domains to enable customers to navigate freely.
Consolidate your customer service
Streamline conversations and workflows even further by combining cobrowse with chatbots, voice, video, and live chat to give customers the freedom to choose how they want to connect.
Meet customers where they are
Whether a customer reaches out via chat, SMS, mobile app, or desktop, starting a cobrowse session is only a click away. Cobrowse also works across multiple web pages on the same domain.
Measurable ROI
Quickly resolve customer issues, reduce handle time, improve first-call resolution, and watch your CSAT rise
No coding required
Unlike screen share, cobrowse enables a two-way, browser-based conversation without the need for engineering support, additional software, or downloads.
VISUAL ENGAGEMENT SOFTWARE How is cobrowsing different
from screen share?
Both tools are used by customer service teams to share web pages and guide customers, but cobrowse is superior in a few key ways.
It’s faster Launch in a few clicks, instead of wasting precious time navigating off-page to set up screen share.
It’s safer Agents see only the page they're permitted to – and no other tabs, pages, and apps, unlike screen sharing.
It’s a better user experienceNo download means sessions can be immediately initiated in-chat or by calling your team with a unique code.
It’s part of an engagement platform Acquire is integrated with your other customer communication tools, making it easy to navigate between them.