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LIVECHAT

Simple, accessible live chat support

Put customers at the heart of your conversations with easy-to-use, customizable live chat.

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Trusted by thousands of customers worldwide

LIVE CHAT FOR BUSINESSA conversational way to engage customers

Provide immediate service through easy-to-use live chat software for your website. Collect information 24/7 through forms. Enable automation to help boost sales and improve customer experience.

Automate work with chatbots
Connect with video, voice, and cobrowse
Help customers self-serve
Target chats to specific segments

See why our customers love live chat

“We don’t want our customers to have to do much to get what they need.”
— David Goodman, Customer Experience Lead, HLC

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What makes our live chat
solution different?

Unified support

Move fluidly between chat and other channels. You can also switch to video and voice calls or cobrowse directly from the live chat messenger.

Personalized conversations

Instantly answer questions in real time, refer to in-thread notes, send and share files, and use live translation to speak to customers in their language.

Personalize messages based on customer behaviour

Personalize your messages

Segment and send messages to your customers based on visitor location, web pages, device type, visitor behavior, and more.

Mask sensitive data

Enable the sharing of personally identifiable information (PII) through live chat in a secure, fully encrypted manner.

Create and send PII-safe forms
Protect visitor-submitted data
Safeguard visitor data from being seen by users
Keep sensitive financial information safe

Easily connect with customers on various apps and devices

Mobile-first is customer-first

Create memorable and seamless customer journeys and improve the agent user experience with our mobile software development kit (SDK) and agent app.

Start or continue conversations in-app
Enable mobile notifications
Engage customers across all devices
Segment users by mobile usage

Get face-to-face

Create an in-person customer support or sales experience by launching a video chat with just one click from your live chat widget.

Complete customer context

Use the timeline view to see which actions visitors took before engaging with them. Route messages to the correct agents based on location, URL, device type, or other conditions that suit your business needs.

Combine live chat with cobrowse, video chat, and chatbots to give customers the freedom to choose how they want to connect.

Multitask like a pro. Handle multiple live chat conversations at once for faster resolutions and reduced customer wait times.

Any channel, anytime

Rather than relying on single-point solutions for each support channel, pair live chat with chatbots, voice, video, cobrowse, and email to connect with your customers anywhere they choose at any time — all within Acquire’s unified customer service platform.

Explore the Platform

From live chat to chatbots,
and back again

Pair live chat and chatbots to connect with your customers
in any way they choose, at any time.

Bots increase
revenue

For bots, there’s no such thing as office hours. When your live chat agents are away, bots chat with potential customers, qualify leads, and book sales meetings.

Bots call
for help

Can’t make heads or tails of what customers are saying? Your chatbot isn’t alone. Bots route conversations to human agents when they need help.

Bots engage
customers

Who said bots need to sound robotic? Carry a conversation and respond like a human with bots that use AI and natural language processing to interpret queries.

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SIMPLIFIED CUSTOMER SERVICE DASHBOARD Every customer
interaction in one place

The key to improving your customer experience just might lie in improving your agent experience. Equip your team to provide amazing customer service with an all-in-one engagement dashboard, along with a live chat agent software.

Unified
customer view

All customer interactions visible in one place, no matter where they happen – be it email, phone, ticketing system, or other.

Chat at
scale

Multitask like a pro. Handle multiple live chat conversations at once, without ever losing your cool.

Connect in
real time

Communicate instantly using screen sharing, video chat, chatbots, and more.

See what our customers are saying

“We don’t want our customers to have to do much to get what they need. And Acquire is a cornerstone of that because it helps us achieve our goal.”
– David Goodman, Customer Experience Lead, HLC

“Instead of trying to manage multiple solutions where our customer interactions would be fragmented, Acquire allows us to deliver multiple experiences within a single platform.”
– Kirk Linkletter, Head of Digital Strategy and Integration, Dilawri

“We needed to be more creative with our solutions, and we needed something that would benefit both our guests and our team — Acquire helped us do that.”
– Norm Alegria, Director of Guest Care, The Dufresne Group

“Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.”
– Brad Tharp, VP of Product Optimization, Elevate

INTEGRATIONS Integrations you’ll love

Sync your live chat tool with the most popular sales, support, and customer service tools around.

Integrate live chat with other sales and support tools