Resources Webinars
& Events
Be in the know. All the latest trends, tips, and insights to help you create exceptional customer experiences.
Featured
2022/03/22
The Future of CX: How to Create Frictionless Self-Service Experiences
This webinar will cover the top trends driving the new digital-first era and how you can orchestrate seamless self-service across all channels.
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On Demand
2021/09/21
What Your CX Tech Stack Needs for the Next Wave of Digital Transformation
Design your ideal tech stack to deliver connected and collaborative customer experiences.
View On Demand 2021/09/15
Closing the ‘Phygital’ Service Gap: How to Create Connected Customer Experiences
With online shopping at all-time highs, customer service teams are stretched thin and it’s impacting shoppers and employees alike.
View On Demand 2021/08/26
Connecting the Dots: How Retailers Can Localize Digital CX
Learn how retail leaders are turning in-store associates into digital champions with seamless ‘phygital’ (that’s physical + digital) experiences.
View On Demand 2021/08/31
Next-Level Omnichannel: How Going Digital Lowers Service Costs While Increasing Satisfaction
Learn how The Dufresne Group deployed live chat, video, and cobrowsing to cut in-home service calls in half, 10x online engagements in two weeks, and give customers more choices for how to shop.
View On Demand 2021/08/12
How to Increase Sales & CSI with Innovative Digital Customer Engagement
To keep up with today’s shoppers, dealerships need to create innovative experiences that build relationships and drive deals.
View On Demand 2021/08/25
Build a Brand They Love: An AMA Session with CX Legend, Dan Gingiss
Happy customers are loyal customers. Here’s your chance to ask your burning questions on how to turn customers into life-long fans with personalized CX.
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